Reference

What You Agree To When You Use naga100

These Terms & Conditions set out the rules that apply to your account, your transactions, and your access to the platform.

Account eligibility by regionDANA, OVO, GoPay payment termsWithdrawal and verification rulesAccount suspension conditionsGoverning law and jurisdiction
naga100 What You Agree To When You Use naga100
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these Terms & Conditions is unclear, or if you need to raise a dispute related to your account, our support team is available to help. We handle account-related queries, payment clarifications, and formal term-related requests through the channels below. Always include your registered account ID when you contact us so we can resolve your query faster.

Live Chat Start a live chat session directly from your account dashboard. This is the fastest way to get a response on terms-related questions or account disputes.
Email Support Send a detailed written query to our support email for formal requests, including account closure, terms disputes, or payment verification concerns.
Account Help Centre Access the Help Centre from inside your account for step-by-step answers on common terms questions covering DANA, OVO, GoPay transactions and account rules.
HOW WE HANDLE YOUR ACCOUNT

Data, Security, and Your Account Rights

These Terms & Conditions are backed by account practices designed to keep your data and transactions clear and traceable. We outline below how we handle your account information, how cookies work on the platform, and what steps you can take to update or remove your data.

Data Retention

We retain your account data for as long as your account remains active and for the legally required period after closure. You can request a summary of what we hold.

Cookie Use

Cookies help us keep your session active across mobile and desktop. You can manage cookie preferences in your browser settings without affecting core account functions.

Account Security

Your account is protected by login verification. If you suspect unauthorised access, contact support immediately — we will freeze the account while we investigate.

Change Requests

To update personal details, correct a linked e-wallet such as DANA or OVO, or request account deletion, submit a verified request through live chat or email support.

Common Questions About Our Terms

These are the questions we hear most often about the Terms & Conditions. If yours is not here, reach out through live chat or email with your account ID ready.

Yes. All payment activity through DANA, OVO, and GoPay is governed by these terms. Ensure your e-wallet details match your registered account information before each transaction.

Access depends on local law and is available only where local law permits. If your region becomes restricted, you should contact support about your account balance and any pending transactions.

We notify you via your registered contact when terms change. Continued use after the update date means you accept the new terms. You may close your account if you disagree.

Submit a verified data request through live chat or email. Include your account ID and specify whether you want a data summary or a full deletion request processed.

Contact support immediately through live chat. We will place a temporary hold on your account and investigate. Do not attempt further transactions until the review is complete.

These terms are subject to applicable Indonesian law. Where any clause conflicts with a statutory right you hold under Indonesian consumer protection rules, your statutory right takes precedence.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.